“THE LAWYER OF THE FUTURE”

As the oldest and largest criminal defense law firm in Florida with over 200 years of combined experience, Robbins, Tunkey, Ross PA knew that it was time to investigate their options related to leveraging evolving technology to better serve their clients.

For the past 36 years they have defended client’s charges with the full range of state and federal crimes.  As their practice grew from the many successes they have had over the years they represent not only Floridian clients but have now expanded their practice with presence throughout the nation.

Joe Nascimento, Attorney At Law fully understood the value of deploying new, leading-edge solutions and had some very specific benefits he was looking to gain to improve communications with his clients and fellow partners.  As the practice expanded he needed to support his increasing mobile tendencies enabling him to gather needed information quickly to make better decisions faster.  Of utmost importance was the protection of client information on the mobile devices now used across the firm.  As a criminal defense law firm they pride themselves on being there for clients 24 hours a day, seven days a week.

From a business standpoint they needed to reduce risk and operating costs.  They wanted to reduce spend on IT infrastructure and support by consolidating communications systems and leveraging the cloud.  They could not expose themselves to downtime and knew that leveraging cloud services and redundant solution architecture would support their requirements.  Data protection is of the utmost importance so they were looking for a means to protect data by encrypting it any and all of the time.

That’s when Joe called in ConQuest Technology Services.  We are based in Miami, Florida with national reach. We are a Microsoft Managed Partner with Gold-level competencies focused solely on core Microsoft communication technologies.  After our first meeting Joe realized that our certified professionals have deep knowledge and expertise in such technologies as Microsoft Office 365™ cloud services, Microsoft Windows Azure™, Microsoft Exchange and the powerful new unified communications suite Microsoft Lync®.   He knew that by working with us he could dramatically improve the firm’s objectives efficiently with dedicated, trusted, always available support services.

Joe shared with us that since the firm offered 24×7 availability it was imperative that service remained available as close to 100% of the time as possible.  Coupled with always on service his goal was to provide this as inexpensively as possible.  

Based on Joe’s vision of how he wanted the business to operate he understood that the way to accomplish this would be through the use of Microsoft Exchange as a hosted service.  He was comforted by knowing that we would serve as a remote third party provider managing all backend services for a flat monthly per user fee.  The advantages of this approach for organizations that want to leverage the benefits of Exchange are that uptime of the Exchange infrastructure can be very high and the cost of managing Exchange can be reduced significantly.  Similar to the majority of law firms practicing today, Robbins, Tunkey, Ross PA did not have the expertise or an in-house, dedicated IT resource.  We were quick to assure Joe that the use of a hosted Exchange service would allow them to focus on their clients and not their IT infrastructure.

Another issue that Joe wanted to get control over was management of data.  He indicated that information on clients and prior cases, internal communications, legal briefs, documentation on new laws / rulings and legal forms were stored all over the office and unfortunately some of it was housed on individual associate’s desktops and saved in people’s email messages, or even worse only paper copies were available.  He knew that there had to be better options so that the team had access to timely information.   There was also the need to adhere to document retention schedules.  Because of the chaos in managing the paper flow in the office he knew that a rationale mechanism had to be available to help them manage their data.  He felt if he didn’t investigate his options his alternative would be unmanaged, exponential data growth, higher costs and greater risk.

That’s when we discussed SharePoint because I knew from the first three pain points that Joe cited that SharePoint would resolve his documentation management needs plus provide even greater value and cost savings.  SharePoint delivers both a high quality solution that stimulates and delivers user participation, and the tools for highly secure, well-managed content.  With SharePoint companies democratize content management and improve organizations by providing content management to all employees and compliance across all documents.  This leads to better, faster and more secure processes that can be managed through a familiar environment, integrated into business collaboration infrastructure, and built on a trusted and extensible platform.  So in essence, Joe benefits from driving participation across all employees to avoid chaos and end-user resistance, ensure compliance by avoiding risk by controlling unmanaged content, including Social content and lastly save costs by avoiding high costs of point solutions, especially when not needed.

Jon Sastre

CEO and President

ConQuest Technology Services

 

To contact Robbins, Tunkey, Ross PA for your legal matters please visit their website at: http://www.crimlawfirm.com/index.php

For a free consultation on your telecommunications needs and available options, contact ConQuest Technology Services at www.conquest247.com or call 305-374-8788.

Learn more about the Professional Ethics of The Florida Bar Association endorsement of the use of Cloud Computing

http://www.floridabar.org/tfb/tfbetopin.nsf/SearchView/ETHICS,+OPINION+12-3?opendocument

 

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About ConQuest Technology Services
Director of Channels and Marketing At ConQuest Technology Services, we provide our customers with solutions and services allowing organizations to develop short-and long term IT strategies and deploy them at their own pace. Whether deploying collaboration tools for the first time, seeking to use existing investments, or supplementing existing solutions with specific collaboration products, ConQuest Technology Services is here to support enterprises invest wisely to dramatically improve collaboration and accelerate growth. KEY FACTS ABOUT CONQUEST Headquarters: 4675 Ponce de Leon Blvd, Suite 302 Coral Gables, FL 33146 305-374-8788 www.conquest247.com • Microsoft Gold Partner for 10+ years • Awarded CRN’s Next-Gen 250 - recognized as a solution provider with a new approach to client support (2013) • Microsoft Partner of the Year – Voice Deployment Built On Microsoft® Lync (2012) • Microsoft Partner of the Year – Best Communication Solutions (2011) • Microsoft’s go-to partner for UC and Cloud technologies in South-east USA Conquest Technology Services : • Offers Business Consulting to help develop cost-effective deployment plans, defining ROI benefits, and cost of ownership for On-Prem, Cloud and Hybrid technology solutions • Builds IT Infrastructure in the cloud to deliver secure infrastructure, storage & backup, protected BYOD mobility solutions and communications-linked business applications providing data/voice/video. • Provides managed services to provide secure, scalable IT environments to support our clients business needs. For more information please visit www.conquest247.com or call 305-374-8788.

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