Does Microsoft Office 365™ & Microsoft Lync® fit in the BPM Story?

Business Process Management (BPM) focuses on process automation and improvement. It provides a way for organizations to apply business rules to tasks to accomplish work as productively as possible, all while adding visibility and flexibility for continuous improvement. A term used in the BPM industry is, ‘The integration of people, process and technology’. BPM was born from advancing the technologies developed in the earlier days of workflow and document management. So as the technology advanced, we learned lessons along the way of how we could better utilize these technologies, how we could better align the human element with the technology and then begin to do predictive analytics to drive continuous improvement. We are now able to use process mapping tools and run ‘what if’ scenarios to prove our improvement theories, apply sophisticated business rules to processes and reduce costs within an organization. We can now deliver only the necessary content to the correct person/people at the right time and allow, in many cases, the technology to drive the process.

In recent years, the inclusions of ‘collaboration and social’ became imperative in the BPM industry. These requirements came about primarily when organizations needed a way to better incorporate ad hoc processes as part of the overall. Within the context of workflow or BPM, ad hoc signified something that needed to be handled by people, for someone to intervene where decisions were not cut and dried and automation was not always viable to satisfy the requirement. In short, it simply fell outside the norm.

I would suggest that at the heart of any ad hoc process, remains the requirement for real time communication and collaborating. And that any efficient and effective organization, as good as automation has become, still needs the human factor to achieve their best results.

I would further suggest that Microsoft O365 & Microsoft Lync provides the capability of presence, IM, content sharing, conferencing and voice that ensures this real time communication and collaboration. O365 & Lync can enhance any process and help organizations reach their optimum effectiveness and efficiency, achieving better profitability.


Ken Rinehimer

Business Development Manager — Mid-Atlantic – NY Metro – Northeast


May 2014





About ConQuest Technology Services
Director of Channels and Marketing At ConQuest Technology Services, we provide our customers with solutions and services allowing organizations to develop short-and long term IT strategies and deploy them at their own pace. Whether deploying collaboration tools for the first time, seeking to use existing investments, or supplementing existing solutions with specific collaboration products, ConQuest Technology Services is here to support enterprises invest wisely to dramatically improve collaboration and accelerate growth. KEY FACTS ABOUT CONQUEST Headquarters: 4675 Ponce de Leon Blvd, Suite 302 Coral Gables, FL 33146 305-374-8788 • Microsoft Gold Partner for 10+ years • Awarded CRN’s Next-Gen 250 - recognized as a solution provider with a new approach to client support (2013) • Microsoft Partner of the Year – Voice Deployment Built On Microsoft® Lync (2012) • Microsoft Partner of the Year – Best Communication Solutions (2011) • Microsoft’s go-to partner for UC and Cloud technologies in South-east USA Conquest Technology Services : • Offers Business Consulting to help develop cost-effective deployment plans, defining ROI benefits, and cost of ownership for On-Prem, Cloud and Hybrid technology solutions • Builds IT Infrastructure in the cloud to deliver secure infrastructure, storage & backup, protected BYOD mobility solutions and communications-linked business applications providing data/voice/video. • Provides managed services to provide secure, scalable IT environments to support our clients business needs. For more information please visit or call 305-374-8788.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: