Microsoft’s Lync Rising as PBX Choice Replacement

The Microsoft® Lync® communications platform is making large gains as the IP PBX favorite, particularly among larger businesses.

Many businesses are taking advantage that their corporate PBX can be entirely replaced by a Microsoft Lync installation.  Lync has been augmented with functions that enable many enterprise voice features. 

Microsoft Lync puts people at the center of communications, connecting in new ways, across the PC, phone and browser. By bringing together presence information, IM, enterprise voice and conferencing facilities, Microsoft Lync delivers a powerful user experience that helps increase productivity by creating efficiency within the working day.   

 

Lync can replace traditional PBX solutions for easier management, lower costs, smoother deployment and greater flexibility.  

 

As part of the Lync integrated communications platform, Enterprise Voice is a robust, enterprise-class Voice over IP (VoIP) solution.    

Some of the key functionality included with Lync Enterprise Voice: 

  • Call Forwarding – Call forwarding settings give flexibility not found in traditional PBX systems. Enterprise Voice users can control exactly what actions occur when an incoming phone call is received, such as ringing for a specified amount of time before being forwarded to an alternative number or to voice mail.
  • Delegation – Users are able to define delegates to answer calls on their behalf.
  • Response Groups – Response Groups manage and direct inbound callers to agents. 
  • Call Park – Answer a call at one endpoint and then put the user on hold, or “park” the call temporarily. The user can then pick up that same call at another location or endpoint.
  • Private Lines – Have a private telephone number hidden from address lists and contacts in addition to the primary telephone number, which is published to users. This additional line can be configured to ring with a different sound to differentiate calls to the private line from the regular number.
  • E911 – Enhanced 911 features are provided in Enterprise Voice so users can dial 911 and have that call connected to an emergency routing service.
  • Remote Access– One of the strongest advantages of Lync Server is that it offers users a completely seamless and consistent user experience regardless of location. Users who travel and use a hotel’s public Wi-Fi have access to the exact same features as users in an office that use the corporate network. This consistent experience is provided without a VPN connection or manual client configuration changes by the user, which allows all features to work from any location.   

To make Lync highly effective certain key elements must be provided by outside vendors.  With additional equipment and system configuration, full PBX functionality, including connection to the outside telephone network is possible.

There are distinct advantages to using the corporate Lync/Exchange infrastructure to act as a PBX.  I’ve listed a few here:

Supports mobility – A Lync PBX system supports a single number to reach workers at their desk and on their phone device.  They can also use this same single number when dialing out from their mobile phone.

Use existing expertise in the IT department – For an organization that already has Microsoft-based infrastructure, the incremental training to operate Lync is favorable compared to the exorbitant training required for PBX maintenance and upkeep.

Most cost effective – rather than paying the hefty cost to forklift a dedicated PBX system onto the premises, existing infrastructure is leveraged to achieve the same results.  Although some Microsoft software licenses may need to be upgraded (for example, the UM version of Exchange is required when using Lync as a PBX replacement), this is typically less expensive than purchasing and deploying an entirely new IP-PBX/PBX solution.

Lync can be configured to support remote workers – Lync already provides presence indication, and helps bring remote workers closer to their colleagues through online collaboration tools such as IM, screen sharing and file transfer.  The addition of voice allows them to bring their desk extension to their home office.

ConQuest Technology Services, a multi-award winning Microsoft Gold-Managed Partner is a premier provider of Lync solutions.  Call today so we can discuss your communication needs and propel your business to work smarter, leaner, more cost effectively while dramatically enhancing collaboration through-in and out of your organization.

Debbie Brandt

Marketing Manager

ConQuest Technology Services

dbrandt@conquest247.com

July 23, 2014

 

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Hosted Lync® in one word “Connected!”

Hosted Lync® in one word “Connected!” Everyone thinks they are connected. They use Skype® for Chat and Instant Messaging, GoToMeeting or WebEx for their virtual meetings, a large tele-provider for their PBX (analog phone) systems, and remote desktop sharing like TeamViewer or LogMeIn. There are individual costs associated with all of these types of services and they are controlled through different interfaces and many of them do not integrate. Microsoft® Lync makes sure those services are all connected and more importantly connected intelligently.

The greatest feature one could argue is your “telepresence”. Microsoft is rooted in all aspects of business day-to-day activities. Understanding that integration within the business environment allows our partners to work smarter not harder. Telepresence is your current status in regards to availability. Status can show “Available”, “Busy” (on a call/meeting), “Do Not Disturb” (will reject IM and any other form of communication with the exception of Email), and others, regardless of which Microsoft Office product being used!

The key here is that status changes in real-time as you jump on a call, calendar in a meeting, or attend a Lync meeting (virtual meeting). It also will work across multiple tablets, mobile phones, and tablets. Therefore regardless of your operating system (iOS, Windows®) Microsoft Lync will keep you connected.

Armando Amador

ConQuest Technology Services

Solutions & Sales Specialist

305-374-8788

aamador@conquest247.com

 

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IT Expo 2013 in Miami: Recap

We enjoyed working alongside our partners at the Miami IT Expo 2013.  We discussed with others what are some UC options with Lync in a complete solution customized for each company’s needs.  With partners like AudioCodes (AudioCodes Once Voice for Lync) and PrairieFyre (PrairieFyre Lync ), we’ve been able to architect, design and deploy solutions that have allows companies to be save costs.  They’ve been able to cut costs by cutting down on their PBX systems or replacing them in its entirety and having a solid contact center solution integrated with Lync.

Jon Sastre, president of ConQuest Technology Services was interviewed by TMC regarding our Success from AudioCodes.  He spoke of current customer experiences with Lync and the federation between two major companies that have business communication regularly. Click the photo below to watch how ConQuest, AudioCodes and PrairieFyre worked together.

Jon's Interview by TMC IT Expo 2013

SALES@CONQUEST247.COM

Hosted Lync Telephone Solution: Shave off Some Dollars!

imageDon’t deploy anything at your office! You can still reap the benefits while taking advantage of a Lync Hosted Solution.  At Conquest, we like that we are able to help smaller business get Lync, without a full blown deployment.  Check this out:

Without breaking your IT budget you can get:

  • Telephone System
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Integration with Outlook
  • Voicemail to Email
  • Telephone access to email, calendar and contacts
  • Instant Messaging and Rich Presence
  • Computer Screen Sharing

Think about how much money you save by eliminating systems such as:

  • PBX/Key Systems
  • Video conferencing systems
  • Audio conferencing bridges
  • Travel costs
  • Office space costs (remote/teleworkers)
  • On site servers

Contact sales@conquest247.com

Basic CMYK

How Does Microsoft’s UC Reduce Communications Costs?

telephoneIn a UC whitepaper from Microsoft, it was mentioned how replacing old PBX systems can significantly reduce telephony costs.

“In the past, there were essentially one or more PBX or Key systems per location, often accompanied by a set of related systems such as voice mail, interactive voice response (IVR), call centers, call accounting and administration consoles. Now with Unified Communications, consolidation of systems to a single or a few locations and systems is very practical, with support of other sites via secure Internet Protocol connections on the enterprise wide area network (WAN) or the Internet. This savings initiative is often very timely, since many PBX and voice mail systems installed in the late 1990’s are nearing the end of manufacturer’s support and decisions must be made in any case. Applying the consolidation model to those decisions will usually yield major savings. The approach is to establish or expand a central platform to which sites can be consolidated and then to progressively consolidate eligible sites to the central platform. Even if some specialized items, such as IVR Lync Mobile Photo collage 2or a complex call center are not ready for consolidation”

Even if a company is not in a position to replace their full PBX systems, Microsoft Lync Server integrates with existing PBX systems through Session Initiation Protocol (SIP) or qualified gateways, and integrates with qualified third-party SIP Trunking Service providers.

See if your IT infrastructure qualifies: http://bit.ly/OGv8Ls

Lync and SharePoint….So Perfect Together!

ImageA FREE WEBINAR

Wednesday, May 9th at 11:30 A.M. or 2:00 P.M. Eastern

Corporate Social Networking and Efficient Communications

with Microsoft SharePoint and Lync.

Register Now

As the demand for instant communication continues to increase in business, AAJ & Conquest Technology Services realize that integrating your communication with your business system is critical. In this webinar, you will learn how Microsoft Lync and SharePoint can be leveraged to:

  • Present dashboards with real time insights into critical data
  • Track and manage project portfolios
  • Create a corporate social networking tool
  • Move from instant messaging into online meetings in just a click
  • Incorporate video calls, online meetings, screen sharing and virtual whiteboards

Attendees will be eligible to receive the following:

  1. A Free Trial of Microsoft Lync and SharePoint 2010 software
  2. A Free Two Hour Consultation which can include:
    1. Review of Dashboard Strategy
    2. Technology Roadmap Review
    3. Review of Data-mart strategies
    4. Review of Mobility Strategies

We look forward to seeing you there! Click Here to Register Now.

What is Lync Video

LYNC CAPABILITIES

IM & Presence: Give user real-time presence information and enhanced instant messaging (IM) to help them connect more effectively.

Audio, Video & Web conferencing:  Make it easy for users to create, moderate, join ad hoc collaboration sessions and online meetings with external and internal users.  Work together even when time or distance prevents in-person meetings.

Voice: Combine the telephony features of a traditional PBX with rich presence, instant messaging, and conferencing to improve communications and to lower costs.

Mobility: Make communicating easier and more engaging by delivering a single communications experience across PC laptops, browsers, telephones, and mobile phones.

Group Chat: Allow users to have topic-based, multi-party discussions that persists over time, which allows efficient information sharing and discussions as a group.

What is Lync Video

Unified Communications|Microsoft Lync

With all of the different ways to connect with customers, colleagues, and partners today, the simpler you can make your communication system, the better off you’ll be.

That’s why we’re excited to introduce our customers to the latest addition to the Microsoft® Unified Communications solutions lineup: Microsoft Lync Server 2010.

Imagine: A single solution to maintain, access, and protect.

Lync Server 2010 is designed to be a single platform that can enhance, extend, or even replace your IP PBX or traditional systems. When used with Microsoft Office 2010, Microsoft SharePoint® 2010, and Microsoft Exchange Server, it can help you harness the power of software, increase user productivity, and reduce IT and telephony costs.

An efficient way for people to work together.

Lync Server 2010 can help people find and communicate with the right person immediately, from virtually anywhere, through familiar and easy-to-use Microsoft Office applications.

Help protect your business with maximum IT control and ability.

Built-in communication protections help increase security, compliance, and availability.

Do more with your money.

Common management tools and a choice of hosted or on-premises solutions can make your communication system more scalable and easier to administer.

Make the most of your current investments.

The unified, software-based communication platform that Microsoft offers can help you work with
your existing messaging and voice infrastructure and adapt more easily when business needs change.

Contact us today at 786-871-5492 or sales@Conquest247.com for a complete introduction to
Microsoft Lync Server 2010.

The Next Generation of Unified Communications

The Next Generation of Unified Communications