As the oldest and largest criminal defense law firm in Florida with over 200 years of combined experience, Robbins, Tunkey, Ross PA knew that it was time to investigate their options related to leveraging evolving technology to better serve their clients.

For the past 36 years they have defended client’s charges with the full range of state and federal crimes.  As their practice grew from the many successes they have had over the years they represent not only Floridian clients but have now expanded their practice with presence throughout the nation.

Joe Nascimento, Attorney At Law fully understood the value of deploying new, leading-edge solutions and had some very specific benefits he was looking to gain to improve communications with his clients and fellow partners.  As the practice expanded he needed to support his increasing mobile tendencies enabling him to gather needed information quickly to make better decisions faster.  Of utmost importance was the protection of client information on the mobile devices now used across the firm.  As a criminal defense law firm they pride themselves on being there for clients 24 hours a day, seven days a week.

From a business standpoint they needed to reduce risk and operating costs.  They wanted to reduce spend on IT infrastructure and support by consolidating communications systems and leveraging the cloud.  They could not expose themselves to downtime and knew that leveraging cloud services and redundant solution architecture would support their requirements.  Data protection is of the utmost importance so they were looking for a means to protect data by encrypting it any and all of the time.

That’s when Joe called in ConQuest Technology Services.  We are based in Miami, Florida with national reach. We are a Microsoft Managed Partner with Gold-level competencies focused solely on core Microsoft communication technologies.  After our first meeting Joe realized that our certified professionals have deep knowledge and expertise in such technologies as Microsoft Office 365™ cloud services, Microsoft Windows Azure™, Microsoft Exchange and the powerful new unified communications suite Microsoft Lync®.   He knew that by working with us he could dramatically improve the firm’s objectives efficiently with dedicated, trusted, always available support services.

Joe shared with us that since the firm offered 24×7 availability it was imperative that service remained available as close to 100% of the time as possible.  Coupled with always on service his goal was to provide this as inexpensively as possible.  

Based on Joe’s vision of how he wanted the business to operate he understood that the way to accomplish this would be through the use of Microsoft Exchange as a hosted service.  He was comforted by knowing that we would serve as a remote third party provider managing all backend services for a flat monthly per user fee.  The advantages of this approach for organizations that want to leverage the benefits of Exchange are that uptime of the Exchange infrastructure can be very high and the cost of managing Exchange can be reduced significantly.  Similar to the majority of law firms practicing today, Robbins, Tunkey, Ross PA did not have the expertise or an in-house, dedicated IT resource.  We were quick to assure Joe that the use of a hosted Exchange service would allow them to focus on their clients and not their IT infrastructure.

Another issue that Joe wanted to get control over was management of data.  He indicated that information on clients and prior cases, internal communications, legal briefs, documentation on new laws / rulings and legal forms were stored all over the office and unfortunately some of it was housed on individual associate’s desktops and saved in people’s email messages, or even worse only paper copies were available.  He knew that there had to be better options so that the team had access to timely information.   There was also the need to adhere to document retention schedules.  Because of the chaos in managing the paper flow in the office he knew that a rationale mechanism had to be available to help them manage their data.  He felt if he didn’t investigate his options his alternative would be unmanaged, exponential data growth, higher costs and greater risk.

That’s when we discussed SharePoint because I knew from the first three pain points that Joe cited that SharePoint would resolve his documentation management needs plus provide even greater value and cost savings.  SharePoint delivers both a high quality solution that stimulates and delivers user participation, and the tools for highly secure, well-managed content.  With SharePoint companies democratize content management and improve organizations by providing content management to all employees and compliance across all documents.  This leads to better, faster and more secure processes that can be managed through a familiar environment, integrated into business collaboration infrastructure, and built on a trusted and extensible platform.  So in essence, Joe benefits from driving participation across all employees to avoid chaos and end-user resistance, ensure compliance by avoiding risk by controlling unmanaged content, including Social content and lastly save costs by avoiding high costs of point solutions, especially when not needed.

Jon Sastre

CEO and President

ConQuest Technology Services


To contact Robbins, Tunkey, Ross PA for your legal matters please visit their website at: http://www.crimlawfirm.com/index.php

For a free consultation on your telecommunications needs and available options, contact ConQuest Technology Services at www.conquest247.com or call 305-374-8788.

Learn more about the Professional Ethics of The Florida Bar Association endorsement of the use of Cloud Computing




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Benjamin Tosado, VP of Conquest Technology Services presents at the WPC

On Thursday July 12th Benjamin Tosado, Jack Elmore and Jim Wright will be presenting “[…] Selling the Microsoft Platform with the Microsoft

Learn how you can generate demand, increase sales velocity, and close solution sales across the Microsoft platform using the Microsoft Experience Center (MEC*).  Through practical demonstrations and real-world examples, you will see why MEC has become a top sales tool for Microsoft and Microsoft partners in the United States, consistently driving revenue and increasing customer satisfaction. You will also learn how you can become MEC-qualified, and the exciting enhancements coming with future versions of MEC.

 For more inforamtion on what the MEC offers, click here.





Special Offer Enables Business Customers to Quickly and Easily
Evaluate Productivity and Cost Advantages of Microsoft Lync UC Solution


SAN MATEO, Calif. – July 10, 2012 – IntelePeer, Inc., a leading provider of on-demand, cloud-based communications, today announced a new partnership with Conquest Technology Services, a Microsoft Gold Partner.

The companies will work together to provide Microsoft Lync™ Unified Communications (UC) solutions to business customers. Customers can take advantage of a special trial program, the “Lync Experience Voice Now” pilot service, which offers 30 days of complimentary service and UC headsets for 10 users making it easy for business owners to experience Microsoft Lync for themselves. The pilot service will be offered and managed by Conquest and will feature IntelePeer’s CoreCloud™ SIP trunking to provide carrier services and PSTN access.

“Despite clear productivity and cost advantages, some business owners remain concerned that solutions such as Microsoft Lync will be too complex or lead to less reliable UC connections,” said Ben Tosado, founder and vice president, Professional Services, for Conquest Technology Services. “This trial program provides a no-risk way for businesses to experience Microsoft Lync first-hand, and we are confident customers will come away impressed by the performance and ease of deployment. IntelePeer’s carrier-class SIP trunking technology plays a key role in this process, delivering crystal clear, reliable connections and contributing to cost-effective operations.”

“Microsoft Lync, paired with the quality and value of IntelePeer SIP trunking services, delivers a very compelling business solution,” said Margaret Norton, general manager, Enterprises, at IntelePeer. “This evaluation program, in cooperation with Conquest and Microsoft, promises to accelerate the adoption of Microsoft Lync and fuel a new wave of business productivity as customers embrace the range of rich media services available through our combined offerings.”

IntelePeer provides a comprehensive suite of on-demand communications and SIP trunking services that are backed by deep communications expertise to ensure partners’ Microsoft Lync deployments are successful. Through its CloudWorx™ Communications as a Service platform, IntelePeer delivers feature-rich, carrier-quality service over public or private Internet Protocol (IP) connections. IntelePeer’s patented platform combines Media Peering Grid™ services and the SuperRegistry® directory to connect disparate UC environments and seamlessly enable full-featured multi-modal communications for any user.

IntelePeer completed the process to earn Microsoft Lync qualification for its SIP trunking services in February 2011. IntelePeer CoreCloud™ Unified Communications (UC) Bundles for SIP Trunking are available with any Lync deployment.

About Conquest Technologies

Conquest Technologies is a consulting company that specializes in the design and delivery of network infrastructure services and solutions. A leader in infrastructure consulting, application performance, security and converged networking, the company delivers services, tools and solutions to create and deploy next generation networks that include IP telephony, video and data; secure infrastructure; network and systems management solutions; storage and content networking environments; and local and distributed wireless networks. Conquest Technology Services was recognized with the 2011 Microsoft U.S. Lync Voice Partner of the Year Award for the Greater Southeast & Mid-Atlantic Districts. For more information, visit www.Conquest247.com

About IntelePeer
IntelePeer, Inc. is a leading provider of on-demand, cloud-based communications services that deliver high quality voice, video and unified communications for enterprises and service providers. The IntelePeer CloudWorx™ platform combines the SuperRegistry® database, an intelligent routing solution with a global directory of more than 450 million telephone numbers and end point identifying IP addresses, an extensive Media Peering Grid™ service, and the AppWorx® development environment and tools. IntelePeer enables customers to rapidly and cost-effectively transition to IP-based communications, improving their return on investment on communications equipment and services. For more information visit: www.intelepeer.com.

WPC 2012: Looking forward to it!

WPC has so much to offer this year!  Conquest is really excited about attending.

Conquest’s Jon Sastre, President and Ben Tosado, VP of Professional Services are looking forward to engaging with partners, sharing their busines strategies and gaining new insights on upcoming launches.

This past year we’ve enjoyed and have proudly announced the winning of our 2011 Microsoft U.S. Lync  Voice Partner of the Year Award for the Greater Southeast & Mid-Atlantic Districts. We were honored among the top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

Here is an excerpt of the press release written last year:

“What we’re most proud of,” explained Conquest President & CEO Jon J. Sastre, “is that we were at the top of the list of partners that Microsoft chose to partner with.”  Conquest, a long-time locally-based provider of IT services to the South Florida region, was chosen from among a field of national providers with presence in South Florida.  “While we are a local South Florida partner,” continued Sastre, “it’s important to point out that since we embraced Microsoft Lync as our primary offering we have been enjoying growing success throughout not only the Southeast, but well into the Mid-Atlantic District as well.”

Conquest was one of the first Microsoft partners to invest significantly in developing their practice around the Microsoft OCS (Office Communications Server) predecessor to Microsoft Lync introduced back in 2007.  “We could see from its infancy what OCS was going to become,” explains Conquest Vice President of Professional Services Benjamin A. Tosado.  “Lync is the fulfillment of that promise, and we are delivering it to small, medium, and large businesses from Miami up to Washington DC.  It’s very exciting to see that dream realized after years of hard work and investment.”

“We are pleased to present Conquest with this award,” said Jack Braman, Vice President-East Region, Small and Mid-market Solutions and Partners (SMS&P) for Microsoft. “Conquest is seen as a leader in the Southeast Region in the area of voice communications. They show a strong commitment to commercial customers throughout the geography.”

“Conquest Technology Services was chosen by their regional Voice Partner Account Manager as the best company to work with in their category,” added Microsoft Voice Business Development Manager Leigh Rubino.  “We thank them for a great 2011!!  “

We are hopeful to see an award this year for another successful year!

Contact qpuckett@conquest247.com if you would like to arrange to meet Jon Sastre or Ben Tosado at the WPC in Toronto, CA.

Conquest Technology Services