As the oldest and largest criminal defense law firm in Florida with over 200 years of combined experience, Robbins, Tunkey, Ross PA knew that it was time to investigate their options related to leveraging evolving technology to better serve their clients.

For the past 36 years they have defended client’s charges with the full range of state and federal crimes.  As their practice grew from the many successes they have had over the years they represent not only Floridian clients but have now expanded their practice with presence throughout the nation.

Joe Nascimento, Attorney At Law fully understood the value of deploying new, leading-edge solutions and had some very specific benefits he was looking to gain to improve communications with his clients and fellow partners.  As the practice expanded he needed to support his increasing mobile tendencies enabling him to gather needed information quickly to make better decisions faster.  Of utmost importance was the protection of client information on the mobile devices now used across the firm.  As a criminal defense law firm they pride themselves on being there for clients 24 hours a day, seven days a week.

From a business standpoint they needed to reduce risk and operating costs.  They wanted to reduce spend on IT infrastructure and support by consolidating communications systems and leveraging the cloud.  They could not expose themselves to downtime and knew that leveraging cloud services and redundant solution architecture would support their requirements.  Data protection is of the utmost importance so they were looking for a means to protect data by encrypting it any and all of the time.

That’s when Joe called in ConQuest Technology Services.  We are based in Miami, Florida with national reach. We are a Microsoft Managed Partner with Gold-level competencies focused solely on core Microsoft communication technologies.  After our first meeting Joe realized that our certified professionals have deep knowledge and expertise in such technologies as Microsoft Office 365™ cloud services, Microsoft Windows Azure™, Microsoft Exchange and the powerful new unified communications suite Microsoft Lync®.   He knew that by working with us he could dramatically improve the firm’s objectives efficiently with dedicated, trusted, always available support services.

Joe shared with us that since the firm offered 24×7 availability it was imperative that service remained available as close to 100% of the time as possible.  Coupled with always on service his goal was to provide this as inexpensively as possible.  

Based on Joe’s vision of how he wanted the business to operate he understood that the way to accomplish this would be through the use of Microsoft Exchange as a hosted service.  He was comforted by knowing that we would serve as a remote third party provider managing all backend services for a flat monthly per user fee.  The advantages of this approach for organizations that want to leverage the benefits of Exchange are that uptime of the Exchange infrastructure can be very high and the cost of managing Exchange can be reduced significantly.  Similar to the majority of law firms practicing today, Robbins, Tunkey, Ross PA did not have the expertise or an in-house, dedicated IT resource.  We were quick to assure Joe that the use of a hosted Exchange service would allow them to focus on their clients and not their IT infrastructure.

Another issue that Joe wanted to get control over was management of data.  He indicated that information on clients and prior cases, internal communications, legal briefs, documentation on new laws / rulings and legal forms were stored all over the office and unfortunately some of it was housed on individual associate’s desktops and saved in people’s email messages, or even worse only paper copies were available.  He knew that there had to be better options so that the team had access to timely information.   There was also the need to adhere to document retention schedules.  Because of the chaos in managing the paper flow in the office he knew that a rationale mechanism had to be available to help them manage their data.  He felt if he didn’t investigate his options his alternative would be unmanaged, exponential data growth, higher costs and greater risk.

That’s when we discussed SharePoint because I knew from the first three pain points that Joe cited that SharePoint would resolve his documentation management needs plus provide even greater value and cost savings.  SharePoint delivers both a high quality solution that stimulates and delivers user participation, and the tools for highly secure, well-managed content.  With SharePoint companies democratize content management and improve organizations by providing content management to all employees and compliance across all documents.  This leads to better, faster and more secure processes that can be managed through a familiar environment, integrated into business collaboration infrastructure, and built on a trusted and extensible platform.  So in essence, Joe benefits from driving participation across all employees to avoid chaos and end-user resistance, ensure compliance by avoiding risk by controlling unmanaged content, including Social content and lastly save costs by avoiding high costs of point solutions, especially when not needed.

Jon Sastre

CEO and President

ConQuest Technology Services


To contact Robbins, Tunkey, Ross PA for your legal matters please visit their website at: http://www.crimlawfirm.com/index.php

For a free consultation on your telecommunications needs and available options, contact ConQuest Technology Services at www.conquest247.com or call 305-374-8788.

Learn more about the Professional Ethics of The Florida Bar Association endorsement of the use of Cloud Computing




Join our First Unified Communication Webinar Series!



Conquest Technology Services is pleased to present Unified Communications as part of the Enterprise Webinar Series. Our goal during this series is to help customers understand how Unified Communications integrates the communication tools that employee’s use every day; the roadmap for integrating unified communications into their business processes and technology infrastructure and the extreme value Unified Communications brings to an organization. Please join us for this 7 topic, 14 session series. Each topic will be played in two sessions to give you multiple viewing times.


Video in the Enterprise:

Desktop to Board Room with Polycom


Learn how end to end video from the desktop to the board room to the teleworker can affect your organization.  Hear customer success stories about leveraging video in the enterprise. Learn about the latest innovations in video, including Lync 2013 and the latest Polycom products.




Tuesday, August 28, 2012

11:30 am – 12 noon



Thursday, August 30, 2012

1:00 pm – 1:30 pm


Mobile UC: How Mobile Devices fit in a UC Strategy


Learn how unified communication can enable a mobile workforce and how the BYOD movement has driven Microsoft and other publishers to create great tools for communications on the go. Hear how any devise from a laptop to an iPad to a mobile phone can be incorporated into a unified communication solution.




Tuesday, Sept 4, 2012

11:30 am – 12 noon



Thursday, Sept 6, 2012

1:00 pm – 1:30 pm


Enterprise Voice:

Replacing your PBX with Software Based Unified Communications


Learn how Microsoft Lync can replace Legacy and IP/PBX solutions to provide enhanced productivity and reduce cost. Learn about the Roadmap from the PBX to software based communications.  Hear success stories of customers who have made the transition.




Tuesday, Sept 11, 2012

11:30 am – 12 noon



Thursday, Sept 13, 2012

1:00 pm – 1:30 pm


Business Impact of UC: Customer Stories

of Increased Productivity & Reduced Cost


Hear real-world customer stories of reductions and operational costs and increase productivity that affect the top and the bottom line. Hear from customers that have become UC heroes by creating value for the organization.




Tuesday, Sept 18, 2012

11:30 am – 12 noon



Thursday, Sept 20, 2012

1:00 pm – 1:30 pm



Beyond UC: Application Integration & Communications Enabled Business Processes


Learn how unified communications can extend into existing business applications to drive maximum value.  See examples of how “Presence” and click to communications capabilities can be integrated into a line of business applications to make it easier to find and connect with the right people.




Tuesday, Sept 25, 2012

11:30 am – 12 noon



Thursday, Sept 27, 2012

1:00 pm – 1:30 pm



The Unified Contact Center: 

How your Customer Interactions are Affected by UC


Learn how customer communications can be improved with a UC solution. Understand how to incorporate your customer support or revenue generating contact center into your overall unified communication strategy.




Tuesday, Oct 2, 2012

11:30 am – 12 noon



Thursday, Oct 4, 2012

1:00 pm – 1:30 pm








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Lync Mobility: March 22nd 2012, Charlotte NC

Consumerization of Communication in IT!

Connected at all times with your slate, pad or tablet & mobile phones?


You are looking to accomplish more tasks while on-the-go. How can you simplify the way you communicate, reduce IT costs and be much more productive?

Join us for our exclusive, one-of-a-kind event on March 22nd 2012.

At this event you will learn how to:

• Reduce IT and telephony costs while you increase user productivity and organizational effectiveness

• Provide a consistent communications experience across all platforms

• Empower your people with Lync Mobile Client

• Enable employees to communicate and share with the right people, right now

Sign up for our Blog feed for more information as we update!




8055 Microsoft Way

Charlotte, NC 28273



March 22nd, 2012

8:00 am – 11:00 am

Breakfast will be provided

Lync 2010 is built from the ground up to be a single platform that can enhance, extend, or even replace your traditional or IP PBX systems. We’ll show you how it can help you simplify things, allowing everyone to communicate instantly.

Maximize your current investments in the Microsoft Platform by enabling employees to click to communicate from the applications they use. every day such as Microsoft Word, Excel, or PowerPoint, or SharePoint. Link your communications no matter what applications are in use.

The Next Generation of Unified Communications

The Next Generation of Unified Communications