“THE LAWYER OF THE FUTURE”

As the oldest and largest criminal defense law firm in Florida with over 200 years of combined experience, Robbins, Tunkey, Ross PA knew that it was time to investigate their options related to leveraging evolving technology to better serve their clients.

For the past 36 years they have defended client’s charges with the full range of state and federal crimes.  As their practice grew from the many successes they have had over the years they represent not only Floridian clients but have now expanded their practice with presence throughout the nation.

Joe Nascimento, Attorney At Law fully understood the value of deploying new, leading-edge solutions and had some very specific benefits he was looking to gain to improve communications with his clients and fellow partners.  As the practice expanded he needed to support his increasing mobile tendencies enabling him to gather needed information quickly to make better decisions faster.  Of utmost importance was the protection of client information on the mobile devices now used across the firm.  As a criminal defense law firm they pride themselves on being there for clients 24 hours a day, seven days a week.

From a business standpoint they needed to reduce risk and operating costs.  They wanted to reduce spend on IT infrastructure and support by consolidating communications systems and leveraging the cloud.  They could not expose themselves to downtime and knew that leveraging cloud services and redundant solution architecture would support their requirements.  Data protection is of the utmost importance so they were looking for a means to protect data by encrypting it any and all of the time.

That’s when Joe called in ConQuest Technology Services.  We are based in Miami, Florida with national reach. We are a Microsoft Managed Partner with Gold-level competencies focused solely on core Microsoft communication technologies.  After our first meeting Joe realized that our certified professionals have deep knowledge and expertise in such technologies as Microsoft Office 365™ cloud services, Microsoft Windows Azure™, Microsoft Exchange and the powerful new unified communications suite Microsoft Lync®.   He knew that by working with us he could dramatically improve the firm’s objectives efficiently with dedicated, trusted, always available support services.

Joe shared with us that since the firm offered 24×7 availability it was imperative that service remained available as close to 100% of the time as possible.  Coupled with always on service his goal was to provide this as inexpensively as possible.  

Based on Joe’s vision of how he wanted the business to operate he understood that the way to accomplish this would be through the use of Microsoft Exchange as a hosted service.  He was comforted by knowing that we would serve as a remote third party provider managing all backend services for a flat monthly per user fee.  The advantages of this approach for organizations that want to leverage the benefits of Exchange are that uptime of the Exchange infrastructure can be very high and the cost of managing Exchange can be reduced significantly.  Similar to the majority of law firms practicing today, Robbins, Tunkey, Ross PA did not have the expertise or an in-house, dedicated IT resource.  We were quick to assure Joe that the use of a hosted Exchange service would allow them to focus on their clients and not their IT infrastructure.

Another issue that Joe wanted to get control over was management of data.  He indicated that information on clients and prior cases, internal communications, legal briefs, documentation on new laws / rulings and legal forms were stored all over the office and unfortunately some of it was housed on individual associate’s desktops and saved in people’s email messages, or even worse only paper copies were available.  He knew that there had to be better options so that the team had access to timely information.   There was also the need to adhere to document retention schedules.  Because of the chaos in managing the paper flow in the office he knew that a rationale mechanism had to be available to help them manage their data.  He felt if he didn’t investigate his options his alternative would be unmanaged, exponential data growth, higher costs and greater risk.

That’s when we discussed SharePoint because I knew from the first three pain points that Joe cited that SharePoint would resolve his documentation management needs plus provide even greater value and cost savings.  SharePoint delivers both a high quality solution that stimulates and delivers user participation, and the tools for highly secure, well-managed content.  With SharePoint companies democratize content management and improve organizations by providing content management to all employees and compliance across all documents.  This leads to better, faster and more secure processes that can be managed through a familiar environment, integrated into business collaboration infrastructure, and built on a trusted and extensible platform.  So in essence, Joe benefits from driving participation across all employees to avoid chaos and end-user resistance, ensure compliance by avoiding risk by controlling unmanaged content, including Social content and lastly save costs by avoiding high costs of point solutions, especially when not needed.

Jon Sastre

CEO and President

ConQuest Technology Services

 

To contact Robbins, Tunkey, Ross PA for your legal matters please visit their website at: http://www.crimlawfirm.com/index.php

For a free consultation on your telecommunications needs and available options, contact ConQuest Technology Services at www.conquest247.com or call 305-374-8788.

Learn more about the Professional Ethics of The Florida Bar Association endorsement of the use of Cloud Computing

http://www.floridabar.org/tfb/tfbetopin.nsf/SearchView/ETHICS,+OPINION+12-3?opendocument

 

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What Our Customers Are Saying

“I applaud the efforts of the Conquest team to get this product rolled out. They really stepped up to get this done.  In my 4 years on the board they have been the only organization to step up with tech resources to help us deploy systems. I’ve heard a lot of grousing over the years about our systems which are far better now than before.   The realization of the effort required and coordination with teams & schedules has been huge and largely goes unrecognized.  A great big thanks to the Conquest team for this effort.

President & Chairman – Industry Association

“The cloud services, anywhere access, and support of modern devices, leveraging ConQuest Technology Services we now have the flexibility to better meet the needs of our employees.”

Head of IT Services, Engineering Firm

“The level of service at ConQuest Technology Services is fantastic. Having been a customer for many years, I am consistently impressed by the professionalism of every staff member I have come in contact with. Thank you!”

Office Administrator, Animal Hospital

“In this day and age, it’s hard to find a company you can trust. ConQuest Technology Services was recommended to me by a friend, and now I know why – the quality and support of their Help Desk is simply amazing.  They are so committed to my business, to me and my employees.  Only one phone call away day or not, it’s not a problem, they have always served me well.”

Business Owner

Franchise Operation

“We consider ConQuest an extension of our team.  We have been working with them for eight years now and have no intention to deal with another provider.  Their expertise helps us to circumvent issues before they become a major business disruption.”

Sr. Systems Administrator, Nation-wide Manufacturing Company

“ConQuest gave us peace of mind.  Working together to establish a concrete IT strategy our final selection was to implement Windows Azure.  Azure provides scalable, durable cloud storage, backup, and recovery solutions for our precious data. It works with the infrastructure we already had to cost-effectively enhance our business continuity strategy as well as provide storage required by our cloud applications including unstructured text or binary data such as video, audio and images.  We benefit from all this thanks to ConQuest.”

CFO, Leading Insurance Company

“We implemented Exchange Online working with ConQuest, we can now avoid the cost of additional Exchange Server deployments at new office locations.”

Manager-Infrastructure Services, Global Pharmaceutical

“We like to be on the leading edge and ConQuest helps us stay there.  With Office 365, we will always have the latest version.  By partnering with ConQuest as our advisor we do not have to worry that cost will prohibit us from giving employees access to the latest capabilities.”

Senior Systems Administrator, Local Government Agency

“Thank you ConQuest – with the architecture of Exchange Servicer 2013 – we have tripled everything:  bandwidth, processors, memory, resilience and availability.”

IT Manager, County Hospital

“It costs us a considerable amount to guarantee 99.9% uptime for our Exchange Servers.  With Exchange Online, ConQuest has helped us reduce costs and we gain time to perform other tasks.”

CEO, National Bank

“Thank you for being such an awesome business partner to us! We appreciate how you enabled us to drive costs out of our business while improving efficiency to heights we didn’t know were available.”

Managing Partner, Law Office

“I appreciate how fast the Professional Services Specialists are to respond to our questions and issues… quick and thorough and explain everything in a language we understand.  Way to go ConQuest”

CFO, National Retail Chain

“The ConQuest Help Desk is exactly that a help desk, one call and they have me back up and running.”

Office Administrator, Medical Facility

“Conquest provides an ideal structure for my firm and I. Consistent and predictable costs, immediate response to any request for support.”

IT Specialist, Civil Engineering Firm

“I can’t give enough praise about the ConQuest Technology Services team.  They understood from the get-go I didn’t have much IT experience and had no clue what was available.  I did know that our associates were always on the go and that our current telecommunications system just wasn’t working for us anymore.  Well they recommended we go with Microsoft® Lync®.  Lync allows our associates to communicate securely and stay connected with colleagues, clients and government agencies from virtually wherever they are working.”

Office Administrator, Multi-location Child Care Services

“We found their flexibility, responsiveness, and technical skills better than anything we could have ever expected.”

Network Administrator, Manufacturing

“Thanks for another infrastructure project thoroughly completed. I know that is your standard and nothing new. It’s so unusual in this field.”

Dir. of Technology, Educational Institution

Webinar – Office 365 Means Business

OFFICE 365 MEANS BUSINESS – YES BIG BOLD BUSINESS TRANSFORMATION

Reduce Capital and Travel Expenses, Gain Greater Collaboration and Productivity, Improve Employee Engagement and Provide a Differentiated Customer Experience.

WEBINAR OVERVIEW

Communicating is the one thing we do more than anything else. We speak with each other either in person or via some mediated technology like telephone, voice, IM, text and video chat. We create and send emails. We produce presentations that we deliver via networked conferencing systems. More than ever our people are away from the office working from home, hotels, customer sites, soccer fields, and the beach and everywhere in between. The technologies that enable all of this communication must reach farther, be more readily available, and also must be more secure than ever before.

CONTROL COSTS. DRIVE RESULTS. GET CONNECTED. FOCUS ON YOUR BUSINESS.

Dramatically reduce communications costs (Audio / Video / Web Conferencing / Phone System)
Transform how your teams communicate and collaborate internally as well as with customers and partners
Use familiar tools like Microsoft® Office to do more and make it easier for team members to reach out to each other and get the answers they need to move the business forward.
Reduce spend on IT infrastructure and support by consolidating communications systems and leveraging the cloud
Get even more value out of the Microsoft® Cloud Platform – Office 365
Extend the value of your existing Microsoft software investments
On-board and retain valued employees by providing the tools they “expect” to use in today’s work environment
Benefit from added security, reliability, compliance and compatibility

REGISTER TODAY

Webinar dates and times:

Tuesday, December 10 10:00am EST

786-871-5481 Conf ID 80149

» Connect via Microsoft Lync

Register »

Thursday, December 19 3:00pm EST

786-871-5481 Conf ID 78727

» Connect via Microsoft Lync

Register »

PRESENTERS

Benjamin A. Tosado Founder and Principal at ConQuest Technology Services

Ben Jaeger Microsoft Unified Communications Specialist

Connected World

© 2013 ConQuest Technology Services. All Rights Reserved.ConQuest Technology Services is a Microsoft Partner with Gold-level competencies focused solely on core Microsoft communication technologies. Our thoroughly trained and certified professionals who have helped us earn our Gold competencies have deep knowledge and expertise in such technologies as Microsoft Office 365 cloud services, Microsoft Windows Azure, Microsoft Exchange and the powerful new unified communications suite Microsoft Lync®. For more information please visit www.conquest247.com or call 305-374-8788.

1400 Biscayne Blvd., Suite 206 Miami, FL 33132
305-374-8788 www.conquest247.com
Microsoft Partner Logo

IT Expo 2013 in Miami: Recap

We enjoyed working alongside our partners at the Miami IT Expo 2013.  We discussed with others what are some UC options with Lync in a complete solution customized for each company’s needs.  With partners like AudioCodes (AudioCodes Once Voice for Lync) and PrairieFyre (PrairieFyre Lync ), we’ve been able to architect, design and deploy solutions that have allows companies to be save costs.  They’ve been able to cut costs by cutting down on their PBX systems or replacing them in its entirety and having a solid contact center solution integrated with Lync.

Jon Sastre, president of ConQuest Technology Services was interviewed by TMC regarding our Success from AudioCodes.  He spoke of current customer experiences with Lync and the federation between two major companies that have business communication regularly. Click the photo below to watch how ConQuest, AudioCodes and PrairieFyre worked together.

Jon's Interview by TMC IT Expo 2013

SALES@CONQUEST247.COM

Considering a Cloud Solution?

Mustache Hybrid Cloud Photo Blog

INTELEPEER TEAMS WITH CONQUEST TECHNOLOGY SERVICES

INTELEPEER TEAMS WITH CONQUEST TECHNOLOGY SERVICES

TO OFFER MICROSOFT LYNC “EXPERIENCE VOICE NOW” PROGRAM

READ ON MSNBC.COM 

Special Offer Enables Business Customers to Quickly and Easily
Evaluate Productivity and Cost Advantages of Microsoft Lync UC Solution

 

SAN MATEO, Calif. – July 10, 2012 – IntelePeer, Inc., a leading provider of on-demand, cloud-based communications, today announced a new partnership with Conquest Technology Services, a Microsoft Gold Partner.

The companies will work together to provide Microsoft Lync™ Unified Communications (UC) solutions to business customers. Customers can take advantage of a special trial program, the “Lync Experience Voice Now” pilot service, which offers 30 days of complimentary service and UC headsets for 10 users making it easy for business owners to experience Microsoft Lync for themselves. The pilot service will be offered and managed by Conquest and will feature IntelePeer’s CoreCloud™ SIP trunking to provide carrier services and PSTN access.

“Despite clear productivity and cost advantages, some business owners remain concerned that solutions such as Microsoft Lync will be too complex or lead to less reliable UC connections,” said Ben Tosado, founder and vice president, Professional Services, for Conquest Technology Services. “This trial program provides a no-risk way for businesses to experience Microsoft Lync first-hand, and we are confident customers will come away impressed by the performance and ease of deployment. IntelePeer’s carrier-class SIP trunking technology plays a key role in this process, delivering crystal clear, reliable connections and contributing to cost-effective operations.”

“Microsoft Lync, paired with the quality and value of IntelePeer SIP trunking services, delivers a very compelling business solution,” said Margaret Norton, general manager, Enterprises, at IntelePeer. “This evaluation program, in cooperation with Conquest and Microsoft, promises to accelerate the adoption of Microsoft Lync and fuel a new wave of business productivity as customers embrace the range of rich media services available through our combined offerings.”

IntelePeer provides a comprehensive suite of on-demand communications and SIP trunking services that are backed by deep communications expertise to ensure partners’ Microsoft Lync deployments are successful. Through its CloudWorx™ Communications as a Service platform, IntelePeer delivers feature-rich, carrier-quality service over public or private Internet Protocol (IP) connections. IntelePeer’s patented platform combines Media Peering Grid™ services and the SuperRegistry® directory to connect disparate UC environments and seamlessly enable full-featured multi-modal communications for any user.

IntelePeer completed the process to earn Microsoft Lync qualification for its SIP trunking services in February 2011. IntelePeer CoreCloud™ Unified Communications (UC) Bundles for SIP Trunking are available with any Lync deployment.

About Conquest Technologies

Conquest Technologies is a consulting company that specializes in the design and delivery of network infrastructure services and solutions. A leader in infrastructure consulting, application performance, security and converged networking, the company delivers services, tools and solutions to create and deploy next generation networks that include IP telephony, video and data; secure infrastructure; network and systems management solutions; storage and content networking environments; and local and distributed wireless networks. Conquest Technology Services was recognized with the 2011 Microsoft U.S. Lync Voice Partner of the Year Award for the Greater Southeast & Mid-Atlantic Districts. For more information, visit www.Conquest247.com

About IntelePeer
IntelePeer, Inc. is a leading provider of on-demand, cloud-based communications services that deliver high quality voice, video and unified communications for enterprises and service providers. The IntelePeer CloudWorx™ platform combines the SuperRegistry® database, an intelligent routing solution with a global directory of more than 450 million telephone numbers and end point identifying IP addresses, an extensive Media Peering Grid™ service, and the AppWorx® development environment and tools. IntelePeer enables customers to rapidly and cost-effectively transition to IP-based communications, improving their return on investment on communications equipment and services. For more information visit: www.intelepeer.com.

WPC 2012: Looking forward to it!

WPC has so much to offer this year!  Conquest is really excited about attending.

Conquest’s Jon Sastre, President and Ben Tosado, VP of Professional Services are looking forward to engaging with partners, sharing their busines strategies and gaining new insights on upcoming launches.

This past year we’ve enjoyed and have proudly announced the winning of our 2011 Microsoft U.S. Lync  Voice Partner of the Year Award for the Greater Southeast & Mid-Atlantic Districts. We were honored among the top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

Here is an excerpt of the press release written last year:

“What we’re most proud of,” explained Conquest President & CEO Jon J. Sastre, “is that we were at the top of the list of partners that Microsoft chose to partner with.”  Conquest, a long-time locally-based provider of IT services to the South Florida region, was chosen from among a field of national providers with presence in South Florida.  “While we are a local South Florida partner,” continued Sastre, “it’s important to point out that since we embraced Microsoft Lync as our primary offering we have been enjoying growing success throughout not only the Southeast, but well into the Mid-Atlantic District as well.”

Conquest was one of the first Microsoft partners to invest significantly in developing their practice around the Microsoft OCS (Office Communications Server) predecessor to Microsoft Lync introduced back in 2007.  “We could see from its infancy what OCS was going to become,” explains Conquest Vice President of Professional Services Benjamin A. Tosado.  “Lync is the fulfillment of that promise, and we are delivering it to small, medium, and large businesses from Miami up to Washington DC.  It’s very exciting to see that dream realized after years of hard work and investment.”

“We are pleased to present Conquest with this award,” said Jack Braman, Vice President-East Region, Small and Mid-market Solutions and Partners (SMS&P) for Microsoft. “Conquest is seen as a leader in the Southeast Region in the area of voice communications. They show a strong commitment to commercial customers throughout the geography.”

“Conquest Technology Services was chosen by their regional Voice Partner Account Manager as the best company to work with in their category,” added Microsoft Voice Business Development Manager Leigh Rubino.  “We thank them for a great 2011!!  “

We are hopeful to see an award this year for another successful year!

Contact qpuckett@conquest247.com if you would like to arrange to meet Jon Sastre or Ben Tosado at the WPC in Toronto, CA.

Conquest Technology Services