Hosted UC, Not your Mothers hosted VoIP

Most people have now either heard of or used one of the many versions of Hosted Voice over IP. For years now companies have been marketing products that use the Internet or other IP Networking topology with some hosted server technologies to provide an end user with a voice call. Many times people have no idea they are using this type service either.  In your home, if you are using a phone from your cable or broadband provider you are in Hosted VoIP. You may have seen the plethora of internet advertisements that hit your web searches talking about free long distance or get a phone number from anywhere in the US. These are all functions of many Hosted VoIP systems. Each have their own caveats and terms with small twists here and there. Not unlike any other service that is saying it is free.

But have you heard of Hosted UC or Unified Communications? 

Imagine the concept of being able to use your PC, laptop, Tablet or phone to communicate as one device. Imagine being able to click any phone number and dial it over your corporate network.  What if you could be in any standard document or email and know instantly if the person you sent it to was available to talk, email or join a conference or video session. Sounds like what many busy people have been asking to have since the early days of telephone and computer integration started.  Think of the idea of a single platform that literally takes every standard office software (ok, most of them) and allows you to share the document via a real time interactive voice, data and video call. Share it, work on it together, make changes in real time, and then be able to save it right back into the cloud.

Now let us take this one step further. Why do you need a phone system or a Hosted VoIP system anymore? Ok, I can hear you now, “I have thousands of dollars tied up in a phone system”. Well that may well be true, but that hardware and software normally has about a three year life cycle before you need or are forced to make upgrades, major revisions and you pay a pretty penny each year for software agreements, maintenance agreements, local phone lines or T-1s and you may or may not be able to just call anyone in your company via some private network. So for now, the Hosted UC platforms make allowances to connect to some more current legacy phone systems.

How many people are paying for conference bridge services? You know the ones where you can set up a dial in number and get 3 or 4 maybe even 10 or more people into a single call all at a fee per minute plus long distance charges. Many people are also paying for web conference services to show documents, share documents or presentations to groups of people. This also comes with a per user, per minute fee or you have bought a lot of software you are paying annual support fees to use and upkeep on servers and phone lines to support it. Now let us start breaking this down a bit more. With a hosted phone system you get voice, voice mail (normally sent to an email address as a wav or MP3 file), and some cool lights that tell you who is on the phone or not, maybe even some nice features that will forward the call to your cell phone in some way. There are also some that allow you to use your laptop as your phone.  But adding things like conference calling has restrictions to functionality and added costs. Web conferencing services are normally not part of this at all. Let us move to Hosted UC. You get all those things a Hosted VoIP can do in general but let’s really turn up the application heat here.  One small monthly fee per user. Many times it is very close to the same as Hosted VoIP.  Voicemails are transcribed to email as well as MP3 files

Very tight integration to standard business software tools like Outlook, Word, PowerPoint, Excel, and the others we use every single day.  Turn your PC, laptop, cell or iPad into a UC communications tool, voice, data and video conferences can be launched by every user, from any device, Sharing is not a point click or drag and drop function, not a phone call, email, two day wait for schedules to match up sort of thing.

UC literally pulls from the old VoIP systems and jumps about 20 steps forward. Not only are the applications endless for how businesses can use tools that are easy and simple, but the financial justifications go way beyond just the idea of free calls.  No hardware support contracts, no annual software assurance, no 3 year upgrade cycles.  Totally cloud based so it’s full featured almost anywhere you can get an internet connection

Its disaster recovery and business continuity at its best, anywhere, anytime, nearly any device just find Internet service or cell service. People are no longer restricted to a desk and can have access to all their business documents, voice calls, chat sessions, emails, voicemails, web and video conferencing tools. Hosting the unified communications tools allows for a per user investment model. No infrastructure to manage, no telephone system to maintain, no restrictions to geographic locations.  If you look at what your company is paying for web conferencing, teleconferencing and travel the Hosted UC model can show a positive ROI in MONTH ONE to many businesses. Now what do you think?  Is the idea of Hosted UC the same as the older style Hosted VoIP?   Companies like Conquest are taking the lead in providing, building and consulting on Hosted UC services every day. Some are private builds others just want to take their road warriors to UC. Take a look inside your company and see how much you are spending, how much people are asking for and how many times could you have used some of these tools to make your life easier and business communications move faster. Once you see those numbers you may well start looking at true Hosted UC services as the answer. It’s more than FREE phone calls.

Steve Leach, CSSP

Regional Microsoft UC Solutions Specialist

ConQuest Technology Services

813.280.7747

sleach@conquest247.com

April 30, 2014

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Microsoft vs. Cisco Unified Communications

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Many companies are finding the great value in having a Unified Communications (UC) solution.  We read about companies, such as Weiss in South Florida , deriving many benefits and drastically reducing cost  from a Microsoft UC based infrastructure.  No doubt this has helped other companies in their decision to move forward towards a communications overhaul.

In this short write up, Scott Long, Director of Managed Services of ClearPointe, expresses it nicely.  Cisco just doesn’t compete!

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http://www.clearpointe.com/why-are-businesses-dropping-cisco-for-lync/

IT Expo 2013 in Miami: Recap

We enjoyed working alongside our partners at the Miami IT Expo 2013.  We discussed with others what are some UC options with Lync in a complete solution customized for each company’s needs.  With partners like AudioCodes (AudioCodes Once Voice for Lync) and PrairieFyre (PrairieFyre Lync ), we’ve been able to architect, design and deploy solutions that have allows companies to be save costs.  They’ve been able to cut costs by cutting down on their PBX systems or replacing them in its entirety and having a solid contact center solution integrated with Lync.

Jon Sastre, president of ConQuest Technology Services was interviewed by TMC regarding our Success from AudioCodes.  He spoke of current customer experiences with Lync and the federation between two major companies that have business communication regularly. Click the photo below to watch how ConQuest, AudioCodes and PrairieFyre worked together.

Jon's Interview by TMC IT Expo 2013

SALES@CONQUEST247.COM

Hosted Lync Telephone Solution: Shave off Some Dollars!

imageDon’t deploy anything at your office! You can still reap the benefits while taking advantage of a Lync Hosted Solution.  At Conquest, we like that we are able to help smaller business get Lync, without a full blown deployment.  Check this out:

Without breaking your IT budget you can get:

  • Telephone System
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Integration with Outlook
  • Voicemail to Email
  • Telephone access to email, calendar and contacts
  • Instant Messaging and Rich Presence
  • Computer Screen Sharing

Think about how much money you save by eliminating systems such as:

  • PBX/Key Systems
  • Video conferencing systems
  • Audio conferencing bridges
  • Travel costs
  • Office space costs (remote/teleworkers)
  • On site servers

Contact sales@conquest247.com

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Unified Communication with Office 365: Register for our Free Webinar

imageMSFT O365 provides cloud- based unified communications and collaboration for your users. Learn how the MSFT cloud offering has the unique ability to help customers move to the cloud virtually risk free.

Join our free webinar. It will only take 30 minutes of your time – right around lunch time!

Tuesday, Oct 9, 20111:30 am – 12 noon

CLICK HERE TO REGISTER

You Don’t Know How This Information Might Affect Your Business: Check it Out!

clip_image003Conquest Technology Services’ goal during this series is to help customers understand how Unified Communications integrates the communication tools that employee’s use every day; the roadmap for integrating unified communications into their business processes and technology infrastructure and the extreme value Unified Communications brings to an organization.

We’ve presented topics such as:

· Video in the Enterprise: Desktop to Board Room

· Mobile UC: How Mobile Devices fit in a UC Strategy

· Enterprise Voice: Replacing your PBX with Software Based Unified Communications

· Business Impact of UC: Customer Stories of Increased Productivity & Reduced Cost

· Beyond UC: Application Integration & Communications Enabled Business Processes

See below for the remaining sessions:

The Unified Contact Center:  How your Customer Interactions are Affected by UC

Learn how customer communications can be improved with a UC solution. Understand how to incorporate your customer support or revenue generating contact center into your overall unified communication strategy.

Thursday, Oct 4, 2012

1:00 pm – 1:30 pm

CLICK HERE TO REGISTER

UC in the Cloud: Move to the Cloud at your Own Pace with Little to No Risk

Learn how MSFT O365 can provide cloud based unified communications and collaboration for your users. Learn how the MSFT cloud offering has the unique ability to help customers move to the cloud virtually risk free.

Tuesday, Oct 9, 2012

11:30 am – 12 noon

CLICK HERE TO REGISTER

Or

Thursday, Oct 11, 2012

1:00 pm – 1:30 pm

CLICK HERE TO REGISTER

Join our First Unified Communication Webinar Series!

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Conquest Technology Services is pleased to present Unified Communications as part of the Enterprise Webinar Series. Our goal during this series is to help customers understand how Unified Communications integrates the communication tools that employee’s use every day; the roadmap for integrating unified communications into their business processes and technology infrastructure and the extreme value Unified Communications brings to an organization. Please join us for this 7 topic, 14 session series. Each topic will be played in two sessions to give you multiple viewing times.

 

Video in the Enterprise:

Desktop to Board Room with Polycom

 

Learn how end to end video from the desktop to the board room to the teleworker can affect your organization.  Hear customer success stories about leveraging video in the enterprise. Learn about the latest innovations in video, including Lync 2013 and the latest Polycom products.

 

PART 1

 

Tuesday, August 28, 2012

11:30 am – 12 noon

CLICK HERE TO REGISTER

or

Thursday, August 30, 2012

1:00 pm – 1:30 pm

CLICK HERE TO REGISTER

Mobile UC: How Mobile Devices fit in a UC Strategy

 

Learn how unified communication can enable a mobile workforce and how the BYOD movement has driven Microsoft and other publishers to create great tools for communications on the go. Hear how any devise from a laptop to an iPad to a mobile phone can be incorporated into a unified communication solution.

 

PART 2

 

Tuesday, Sept 4, 2012

11:30 am – 12 noon

CLICK HERE TO REGISTER

or

Thursday, Sept 6, 2012

1:00 pm – 1:30 pm

CLICK HERE TO REGISTER

Enterprise Voice:

Replacing your PBX with Software Based Unified Communications

 

Learn how Microsoft Lync can replace Legacy and IP/PBX solutions to provide enhanced productivity and reduce cost. Learn about the Roadmap from the PBX to software based communications.  Hear success stories of customers who have made the transition.

 

PART 3

 

Tuesday, Sept 11, 2012

11:30 am – 12 noon

CLICK HERE TO REGISTER

or

Thursday, Sept 13, 2012

1:00 pm – 1:30 pm

CLICK HERE TO REGISTER

Business Impact of UC: Customer Stories

of Increased Productivity & Reduced Cost

 

Hear real-world customer stories of reductions and operational costs and increase productivity that affect the top and the bottom line. Hear from customers that have become UC heroes by creating value for the organization.

 

PART 4

 

Tuesday, Sept 18, 2012

11:30 am – 12 noon

CLICK HERE TO REGISTER

or

Thursday, Sept 20, 2012

1:00 pm – 1:30 pm

CLICK HERE TO REGISTER

 

Beyond UC: Application Integration & Communications Enabled Business Processes

 

Learn how unified communications can extend into existing business applications to drive maximum value.  See examples of how “Presence” and click to communications capabilities can be integrated into a line of business applications to make it easier to find and connect with the right people.

 

PART 5

 

Tuesday, Sept 25, 2012

11:30 am – 12 noon

CLICK HERE TO REGISTER

or

Thursday, Sept 27, 2012

1:00 pm – 1:30 pm

CLICK HERE TO REGISTER

 

The Unified Contact Center: 

How your Customer Interactions are Affected by UC

 

Learn how customer communications can be improved with a UC solution. Understand how to incorporate your customer support or revenue generating contact center into your overall unified communication strategy.

 

PART 6

 

Tuesday, Oct 2, 2012

11:30 am – 12 noon

CLICK HERE TO REGISTER

or

Thursday, Oct 4, 2012

1:00 pm – 1:30 pm

CLICK HERE TO REGISTER

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http://lync.microsoft.com

Follow Conquest:

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Come and Join Us for A Nice Interactive Demo of Microsoft’s Productivity Platform

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CONQUEST TECHNOLOGY SERVICES PRESENT

The Microsoft Experience Center (MEC)

 

MEC is not a demo but a true-to-life user experience designed to enhance understanding of available technologies. It encourages discussion around how these technologies help address business problems and it identifies the right solutions to help your company innovate and grow.

Why You Should Attend
At our MEC event, you’ll have the opportunity to “test-drive” the entire Microsoft Business Productivity Platform in a real-life environment. Most refreshingly of all, this hands-on session comes without any sales pressure, long demos, or redundant presentations.

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clip_image005 Click here to see Scenarios That Are Typically Included

In A MEC Session!

Microsoft

6750 N Andrews Avenue

Suite 400

Fort Lauderdale, FL 33309
Phone: 954.489.4800

DATE:

August 29th, 2012

TIME:

10:00am – 12:00pm

REGISTER NOW

The MEC session is limited to 10 participants. Be sure to RSVP today to ensure your space.

 

 

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FOLLOW CONQUEST TECHNOLOGY SERVICES

1400 Biscayne Blvd

Miami, FL 33132

sales@conquest247.com

305-903-2453

How Does Microsoft’s UC Reduce Communications Costs?

telephoneIn a UC whitepaper from Microsoft, it was mentioned how replacing old PBX systems can significantly reduce telephony costs.

“In the past, there were essentially one or more PBX or Key systems per location, often accompanied by a set of related systems such as voice mail, interactive voice response (IVR), call centers, call accounting and administration consoles. Now with Unified Communications, consolidation of systems to a single or a few locations and systems is very practical, with support of other sites via secure Internet Protocol connections on the enterprise wide area network (WAN) or the Internet. This savings initiative is often very timely, since many PBX and voice mail systems installed in the late 1990’s are nearing the end of manufacturer’s support and decisions must be made in any case. Applying the consolidation model to those decisions will usually yield major savings. The approach is to establish or expand a central platform to which sites can be consolidated and then to progressively consolidate eligible sites to the central platform. Even if some specialized items, such as IVR Lync Mobile Photo collage 2or a complex call center are not ready for consolidation”

Even if a company is not in a position to replace their full PBX systems, Microsoft Lync Server integrates with existing PBX systems through Session Initiation Protocol (SIP) or qualified gateways, and integrates with qualified third-party SIP Trunking Service providers.

See if your IT infrastructure qualifies: http://bit.ly/OGv8Ls

INTELEPEER TEAMS WITH CONQUEST TECHNOLOGY SERVICES

INTELEPEER TEAMS WITH CONQUEST TECHNOLOGY SERVICES

TO OFFER MICROSOFT LYNC “EXPERIENCE VOICE NOW” PROGRAM

READ ON MSNBC.COM 

Special Offer Enables Business Customers to Quickly and Easily
Evaluate Productivity and Cost Advantages of Microsoft Lync UC Solution

 

SAN MATEO, Calif. – July 10, 2012 – IntelePeer, Inc., a leading provider of on-demand, cloud-based communications, today announced a new partnership with Conquest Technology Services, a Microsoft Gold Partner.

The companies will work together to provide Microsoft Lync™ Unified Communications (UC) solutions to business customers. Customers can take advantage of a special trial program, the “Lync Experience Voice Now” pilot service, which offers 30 days of complimentary service and UC headsets for 10 users making it easy for business owners to experience Microsoft Lync for themselves. The pilot service will be offered and managed by Conquest and will feature IntelePeer’s CoreCloud™ SIP trunking to provide carrier services and PSTN access.

“Despite clear productivity and cost advantages, some business owners remain concerned that solutions such as Microsoft Lync will be too complex or lead to less reliable UC connections,” said Ben Tosado, founder and vice president, Professional Services, for Conquest Technology Services. “This trial program provides a no-risk way for businesses to experience Microsoft Lync first-hand, and we are confident customers will come away impressed by the performance and ease of deployment. IntelePeer’s carrier-class SIP trunking technology plays a key role in this process, delivering crystal clear, reliable connections and contributing to cost-effective operations.”

“Microsoft Lync, paired with the quality and value of IntelePeer SIP trunking services, delivers a very compelling business solution,” said Margaret Norton, general manager, Enterprises, at IntelePeer. “This evaluation program, in cooperation with Conquest and Microsoft, promises to accelerate the adoption of Microsoft Lync and fuel a new wave of business productivity as customers embrace the range of rich media services available through our combined offerings.”

IntelePeer provides a comprehensive suite of on-demand communications and SIP trunking services that are backed by deep communications expertise to ensure partners’ Microsoft Lync deployments are successful. Through its CloudWorx™ Communications as a Service platform, IntelePeer delivers feature-rich, carrier-quality service over public or private Internet Protocol (IP) connections. IntelePeer’s patented platform combines Media Peering Grid™ services and the SuperRegistry® directory to connect disparate UC environments and seamlessly enable full-featured multi-modal communications for any user.

IntelePeer completed the process to earn Microsoft Lync qualification for its SIP trunking services in February 2011. IntelePeer CoreCloud™ Unified Communications (UC) Bundles for SIP Trunking are available with any Lync deployment.

About Conquest Technologies

Conquest Technologies is a consulting company that specializes in the design and delivery of network infrastructure services and solutions. A leader in infrastructure consulting, application performance, security and converged networking, the company delivers services, tools and solutions to create and deploy next generation networks that include IP telephony, video and data; secure infrastructure; network and systems management solutions; storage and content networking environments; and local and distributed wireless networks. Conquest Technology Services was recognized with the 2011 Microsoft U.S. Lync Voice Partner of the Year Award for the Greater Southeast & Mid-Atlantic Districts. For more information, visit www.Conquest247.com

About IntelePeer
IntelePeer, Inc. is a leading provider of on-demand, cloud-based communications services that deliver high quality voice, video and unified communications for enterprises and service providers. The IntelePeer CloudWorx™ platform combines the SuperRegistry® database, an intelligent routing solution with a global directory of more than 450 million telephone numbers and end point identifying IP addresses, an extensive Media Peering Grid™ service, and the AppWorx® development environment and tools. IntelePeer enables customers to rapidly and cost-effectively transition to IP-based communications, improving their return on investment on communications equipment and services. For more information visit: www.intelepeer.com.